Refund policy

No Label – Return & Refund Policy

Last updated: 4-12-2025

Thank you for shopping with No Label. We want you to love our products as much as we do. If for any reason you are not fully satisfied with your purchase, please review our return and refund guidelines below.

1. Returns

Due to the nature of cosmetic products and for hygiene reasons, we can only accept returns of unused, unopened, and sealed items in their original packaging.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be returned within 14 days of delivery.

  • Proof of purchase (order number or receipt) is required.

Items that have been opened, used, or tampered with cannot be returned.

2. Refunds

Once your return is received and inspected, we will notify you by email.
If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider.

Please note:

  • Shipping costs are non-refundable.

  • If your order qualified for free shipping, the original shipping cost may be deducted from your refund.

3. Exchanges

At this time, we do not offer direct exchanges.
If you wish to try a different shade, please return your unopened item for a refund (if eligible) and place a new order.

4. Damaged or Incorrect Items

If your product arrives damaged, defective, or if you receive the wrong item, please contact us within 7 days of delivery.
Email us at info@nolabelofficial.com with:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

We will replace the item or offer a refund at no additional cost.

5. Non-Returnable Items

For health and safety reasons, we cannot accept returns of:

  • Opened or used cosmetic products

  • Items without original packaging

  • Gift cards or promotional items

6. Cancellations

Orders can be cancelled only if they have not yet shipped.
If you need to cancel an order, please contact us as soon as possible at info@nolabelofficial.com with your order number.

7. How to Start a Return

To request a return, please email us at info@nolabelofficial.com
We will provide instructions and, if applicable, a return shipping address.

Customers are responsible for return shipping costs unless the product is damaged or incorrect.

8. Contact Us

If you have any questions about our Return & Refund Policy, reach out to us at:
📧 info@nolabelofficial.com
We are here to help.